Will anyone know what I ordered?
No. Orders ship in plain, unbranded packaging with no product names on the outside, and your statement shows a neutral merchant name.
Are your products body-safe?
We select products made from body-safe materials such as medical-grade silicone and ABS. Material details are listed on each product page.
How should I clean my toys?
Wash with warm water and mild, unscented soap or a dedicated toy cleaner before and after each use, then dry fully. Never submerge items that are not marked waterproof.
Which lubricant should I use?
Water-based lubricants are safe with every material. Avoid silicone-based lubricants with silicone toys, as they can damage the surface over time.
How long does delivery take?
Estimated delivery times are shown at checkout. You will receive a tracking link as soon as your order is dispatched.
Can I return a product?
Unopened items can be returned within 7 days. For hygiene reasons opened items cannot be returned unless faulty. See Returns & hygiene.
Who can shop at LustSutra?
LustSutra is strictly for adults aged 21 and over.
How can I pay?
Online through our payment provider, or cash on delivery. There is no extra fee for cash on delivery, and online payments show a neutral merchant name on your statement.
Is delivery free?
Yes, on every order with no minimum. Most parcels arrive 3 to 7 days after you order.
Will the courier call me?
For cash on delivery we confirm your order by phone, and the courier may call before delivering. Please give a mobile number you can answer.
I do not know what to buy. Where do I start?
Take the two-minute quiz, or read the best sex toys for beginners. You can also browse toys for her or toys for couples.
Can I send an order as a gift?
Yes. Enter the recipient’s name and address at checkout. The box is plain and the label shows no product details.